LESCO Announces Online Payment Facility for Electricity Consumers Along With Easy Digital Payment Process

The Lahore Electric Supply Company (LESCO) has announced the launch of an online payment facility for electricity consumers, marking a significant step toward digital transformation in Pakistan’s power sector. The new service allows consumers to pay their electricity bills online through multiple digital channels, eliminating the need to visit banks, post offices, or customer service centers.

LESCO officials said the initiative is aimed at providing convenience, saving time, and improving transparency for millions of consumers across Lahore and other connected districts. The move comes as part of a broader effort to modernize utility services and encourage cashless transactions in line with the government’s digital Pakistan vision.

A Shift Toward Digital Convenience

For years, electricity consumers have relied heavily on physical payment methods, often facing long queues and delays, especially near due dates. With the introduction of the online payment facility, LESCO aims to simplify the bill payment process and reduce unnecessary inconvenience.

Officials stated that the increasing use of smartphones, internet banking, and mobile wallets in Pakistan made it necessary to introduce a reliable and secure online payment system. The new facility is expected to improve customer satisfaction while also strengthening LESCO’s operational efficiency.

How the LESCO Online Payment Process Works

The online payment process introduced by LESCO has been designed to be simple and user-friendly so that consumers from all backgrounds can use it easily. To pay an electricity bill online, consumers first need their electricity bill reference number, which is printed on every LESCO bill.

Once the reference number is available, the consumer can access LESCO’s official website, a partnered banking app, or an authorized mobile wallet. After entering the reference number, the system automatically fetches the bill details, including the payable amount and due date. Consumers can then verify the information before proceeding with payment.

After confirmation, the consumer selects a preferred payment method, such as a debit card, credit card, mobile wallet, or internet banking. Once the payment is completed, a digital confirmation message or receipt is generated instantly. This confirmation serves as proof of payment and can be saved for record-keeping.

Payment Channels Available to Consumers

LESCO has integrated its online payment system with several banks and digital payment platforms operating in Pakistan. This allows consumers to use commonly available services without needing to create new accounts or learn complicated procedures.

Consumers can pay their bills through internet banking portals, mobile banking apps, and popular digital wallets. This flexibility ensures that users can choose a payment option that best suits their needs and comfort level. LESCO officials emphasized that only authorized and official payment channels should be used to avoid fraud or payment delays.

Step-by-Step Experience for First-Time Users

For consumers using online bill payment for the first time, the process has been kept straightforward. After opening a banking or wallet application, users simply navigate to the utility bill payment section, select electricity bills, and choose LESCO as the service provider.

By entering the reference number, the system displays the outstanding bill. After reviewing the details, users proceed with payment and receive instant confirmation. LESCO stated that even first-time users can complete the process within a few minutes.

Step-by-Step Process to Pay LESCO Electricity Bill Online

LESCO has also shared a simple step-by-step process to help consumers understand how they can pay their electricity bills online without any difficulty. The process has been designed in a way that even first-time users can complete their payment easily.

Step 1:
Consumers should first keep their electricity bill ready and note down the 14-digit reference number, which is printed on the front side of every LESCO bill.

Step 2:
After getting the reference number, consumers need to open an authorized payment platform, such as a bank’s mobile app, internet banking portal, or a verified mobile wallet that supports utility bill payments.

Step 3:
Within the app or website, users should go to the utility bills or electricity bill payment section and select LESCO as the electricity provider.

Step 4:
Consumers then enter their reference number, after which the system automatically displays the bill details, including the payable amount and due date. Users are advised to carefully check these details before proceeding.

Step 5:
Once the bill information is verified, consumers select their preferred payment method, such as debit card, credit card, or mobile wallet balance.

Step 6:
After confirming the payment, the transaction is processed instantly, and a digital confirmation message or receipt is generated. Consumers are advised to save or screenshot this confirmation for their record.

LESCO officials stated that payments made through this process are updated in the system in real time, reducing the chances of billing errors or payment delays.

Benefits for Residential Consumers

Residential electricity consumers are expected to benefit greatly from the online payment facility. The ability to pay bills from home removes the stress of traveling, standing in queues, and managing cash payments. This is particularly helpful for working individuals, senior citizens, and women who may find it difficult to visit payment centers regularly.

The online system also reduces the risk of late payments. Since bills can be paid at any time, even on the last day, consumers can avoid late payment surcharges and service interruptions.

Ease for Commercial and Industrial Consumers

Commercial and industrial consumers, who often deal with higher electricity bills and multiple connections, will also find the online payment facility useful. Digital payments allow businesses to maintain proper financial records through electronic receipts, which can be helpful for audits and expense tracking.

For companies operating on tight schedules, online payments save time and reduce administrative burden. LESCO officials believe this will improve payment compliance among commercial users.

Reducing Pressure on Banks and Customer Centers

One of the major objectives behind launching the online payment facility is to reduce overcrowding at banks and LESCO customer service centers. During billing cycles, these locations often become congested, leading to inconvenience for both consumers and staff.

By encouraging online payments, LESCO expects a significant reduction in foot traffic at physical payment points. This will allow staff to focus more on addressing consumer complaints and technical issues instead of handling routine bill payments.

Transparency and Real-Time Record Updates

LESCO officials highlighted that online payments improve transparency by automatically updating payment records in real time. Manual payment systems sometimes result in delays or errors, causing disputes between consumers and the utility company.

With digital payments, consumers receive instant confirmation, and their payment status is updated immediately in LESCO’s system. This reduces billing disputes and increases trust between consumers and the utility provider.

Data Security and Consumer Safety

Data security remains a major concern for digital transactions. LESCO has assured consumers that the online payment system uses secure and encrypted payment gateways to protect personal and financial information.

Consumers have been advised not to share their banking details or one-time passwords with anyone and to use only official and verified payment platforms. LESCO stated that maintaining consumer trust is a top priority as digital services expand.

Part of a Broader Digital Reform Plan

The launch of online bill payment is part of a broader plan to digitize LESCO’s services. Officials revealed that additional features such as online complaint registration, digital bill tracking, and mobile application improvements are also under consideration.

These initiatives aim to create a more responsive and consumer-friendly electricity distribution system. By reducing reliance on manual processes, LESCO hopes to improve efficiency and service quality.

Public Response to the New Facility

The announcement has been positively received by many consumers, especially in urban areas where digital payments are already common. Social media users have welcomed the move, calling it a practical and long-overdue step.

However, some consumers in rural areas have pointed out challenges such as limited internet access and lack of digital awareness. LESCO officials clarified that physical payment options will remain available to ensure no consumer is excluded.

Impact on Revenue Collection

From LESCO’s perspective, the online payment facility is expected to improve revenue collection by reducing delays and missed payments. Timely bill payments help the company manage operational costs and maintain electricity supply without disruptions.

Digital payments also reduce cash handling and administrative costs, contributing to overall efficiency.

Conclusion

LESCO’s decision to introduce an online payment facility along with a simple and accessible payment process marks a significant improvement in electricity service delivery. By allowing consumers to pay bills digitally through secure and convenient channels, LESCO has taken an important step toward modernization.

While challenges related to digital access remain, the initiative is expected to benefit millions of consumers and improve transparency, efficiency, and convenience. As more people adopt online bill payment, this system is likely to become a standard practice across Pakistan’s power sector.