How to Pay WASA or Water Bill Online Using HBL Mobile App (2025 Guide)

Tired of waiting in long lines just to pay your waterbill?
Thanks to the HBL Mobile App, you can now pay your WASA (Water and Sanitation Agency) bill right from your phone, safely, quickly, and without any hassle.

Whether your water provider is WASA Lahore, Multan, Faisalabad, or Hyderabad, this simple app makes online bill payment possible within minutes. In this easy-to-follow guide, you will learn how to pay your water bill online through HBL, step by step.

How to Pay Your Bill Using HBL Mobile App

Why Use HBL Mobile App for WASA Bill Payments?

If you already have an HBL account, using their mobile app is one of the most convenient ways to manage your utility bills. Here’s why thousands of people in Pakistan prefer it:

  • Pay Anytime, anywhere: No more waiting for office hours, pay your bill whenever you want.
  • Instant Bill Fetching: Enter your WASA reference number, and your bill details appear automatically.
  • Highly Secure: Every payment is protected through HBL’s secure verification process using PIN, OTP, or fingerprint.
  • Paperless Experience: You will get instant digital receipts and SMS confirmations after each payment.
  • One App for Everything: You can handle multiple utilities, electricity, gas, internet, and water, all from one place.

In short, it is your complete solution for quick and secure online bill payments in Pakistan.

What You will Need Before You Start

Before jumping in, take a minute to make sure you have everything ready:

  1. A working HBL account (current or savings).
  2. The HBL Mobile App installed from Google Play Store or Apple App Store.
  3. A stable internet connection (Wi-Fi or mobile data).
  4. Your 14–15-digit WASA reference number printed on your water bill.
  5. Enough balance in your account to pay the bill.
  6. Access to your MPIN, password, or biometric login.

Once you are ready with these, the process takes less than two minutes.

Step-by-Step: Paying Your WASA Bill Through HBL Mobile App

Here is a simple, easy-to-understand guide on how to pay your WASA or water bill online using HBL’s app.

Step 1: Log in to the HBL Mobile App

Open the HBL Mobile App on your smartphone.
Log in using your username and password or use fingerprint/Face ID if you have already set it up.

If you are new to the app, tap “Register,” enter your CNIC and debit card details, and follow the instructions to create your login.

Step 2: Go to the “Bill Payments” Option

Once you are logged in, look for “Bill Payments” on the home screen (or under the “More” tab).
You will see several categories electricity, gas, internet, telephone, and water.

Tap on “Water” to continue.

Step 3: Choose Your Water Provider

Next, choose your WASA provider from the list. Depending on your city, you might see:

  • WASA Lahore
  • WASA Multan
  • WASA Faisalabad
  • WASA Hyderabad
  • WASA Rawalpindi
  • or other supported regions.

Tap your correct provider to move ahead.

Step 4: Enter Your Reference Number

Now, type your WASA reference number exactly as shown on your bill (usually 14 or 15 digits).
Tap “Fetch Bill”, the app will automatically bring up your bill details from the WASA database.

Step 5: Review Your Bill Details

Check that everything matches your paper bill:

  • Customer name
  • Billing month
  • Amount due.
  • Due date

If the details look correct, you are good to go.

Step 6: Confirm & Make Payment

Select the account you want to pay from (e.g., your HBL current or savings account).
Tap “Pay Now” or “Confirm.”
The app may ask for your MPIN, OTP (One-Time Password), or fingerprint to confirm.

Within a few seconds, your payment will be processed. You will see a “Payment Successful” message on your screen.

Step 7: Save the Receipt

Do notforgetto save a screenshot or download your e-receipt forrecordkeeping.
You will alsoreceivean SMS confirmation fromHBLwith a transaction ID, confirming your WASA bill payment.

 Things to Keep in Mind

Here are a few quick tips to ensure smooth payments:

  • Payment Limits: HBL app allows large payments, but some higher amounts might need verification.
  • Transaction Fee: Most WASA payments are free, though some providers may charge Rs. 10–20.
  • Update Time: Payments usually reflect instantly, but in rare cases, it can take 24 hours.
  • Due Date: Always pay 1–2 days before the deadline to avoid late charges.
  • Wrong Reference Issue: Double-check your reference number before paying.
  • Support: If there is any issue, contact HBL Helpline 111-111-425 or use the in-app chat support.

Don’t have HBL App? Try these instead: