Your Bill can be input below:
How to Check your HESCO Bill now?
- Locate Your Reference Number: To obtain your duplicate bill, you will need your 14-digit reference number. This number is unique to your connection and is a mandatory field. You can find this number on any previous HESCO bill. It is typically printed on the top section of the bill.
- Enter the Reference Number: First insert your Refernce No. or Customer ID On the website, you will find an input field labeled “Please Provide Your Reference Number.” You should enter your 14-digit reference number into this field. Some websites break this down into three separate fields and a final letter, as shown in your image. Enter the number segment by segment.
- View and Download the Bill: After entering the reference number, press the “Customer Menu” or “Check Bill” button. The system will then display your current month’s bill, which includes details such as the due date, the total amount payable, and a breakdown of charges. You can then download or print this duplicate bill, which is legally valid for payment at any commercial bank or designated payment center.
Hyderabad Electric Supply Company (HESCO): Powering Southern Sindh
Introduction
Hyderabad Electric Supply Company (HESCO) is a vital electricity distribution company in Pakistan, serving the southern region of Sindh province. Operating under the National Electric Power Regulatory Authority (NEPRA), HESCO was established following the unbundling of the Water and Power Development Authority (WAPDA) in the 1990s. HESCO delivers reliable power to millions of domestic, commercial, industrial, and agricultural consumers, managing critical infrastructure and consumer services. As a cornerstone of southern Sindh’s energy sector, HESCO supports the region’s agricultural, commercial, and cultural activities.
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Area of Operations
HESCO operates across southern Sindh, covering urban centers and extensive rural areas with significant agricultural activity. Its service areas include:
- Hyderabad: A major cultural and commercial hub in Sindh.
- Mirpurkhas: A key agricultural region known for mango production.
- Nawabshah (Shaheed Benazirabad): An area with agricultural and small-scale industrial needs.
- Tando Allahyar: A rural region with high electricity demand for irrigation.
- Badin: A coastal area with agricultural and fishing-related energy needs.
- Thatta: A region with mixed urban and rural electrification requirements.
HESCO manages a network of feeders, transformers, and grid stations to ensure consistent power delivery, addressing challenges like load shedding and infrastructure expansion in both urban and rural areas.
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Organizational Structure
HESCO’s organizational structure is designed to manage efficient electricity distribution, infrastructure development, and grid maintenance. It is divided into specialized circles:
Operation Circle
The Operation Circle oversees daily electricity distribution activities. Its key responsibilities include:
- Ensuring reliable power supply to domestic, commercial, and industrial consumers.
- Managing load shedding schedules during peak demand or supply shortages.
- Maintaining distribution infrastructure, including feeders, transformers, and substations.
- Responding promptly to consumer complaints and power outages.
- Coordinating with the National Power Control Center (NPCC) for load management.
Construction Circle
The Construction Circle focuses on expanding and upgrading HESCO’s distribution network. Its duties include:
- Planning and executing electrification projects in urban and rural Sindh.
- Installing new transformers, feeders, and distribution lines to meet growing demand.
- Upgrading aging infrastructure to improve reliability and efficiency.
- Ensuring compliance with NEPRA’s safety and technical standards.
- Collaborating with local authorities for project approvals and land acquisition.
GSO Circle
The Grid System Operation (GSO) Circle manages the technical maintenance of HESCO’s grid network. Its functions include:
- Operating and maintaining high- and low-voltage grid stations.
- Conducting routine inspections and preventive maintenance of grid equipment.
- Troubleshooting technical faults to minimize disruptions.
- Implementing safety protocols for workers and infrastructure.
- Supporting the integration of renewable energy sources, such as solar, into the grid.
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Connection Types
HESCO offers a range of connection types to meet the diverse needs of its consumers:
- Domestic Connections: For households, typically single-phase (3–7 kW) or three-phase (7–15 kW) based on load requirements.
- Commercial Connections: For businesses, shops, and offices, with capacities ranging from 5 kW to 40 kW.
- Industrial Connections: For factories and industries, supporting high-capacity three-phase connections (40 kW and above).
- Agricultural Connections: For tube wells and irrigation systems, often subsidized under government policies.
- Temporary Connections: For short-term needs, such as construction sites or events.
- Bulk Supply Connections: For large housing societies, commercial complexes, or institutions with high electricity demand.
Consumers can apply for connections through HESCO’s website or customer service centers, submitting documents like CNIC, property proof, and load details, followed by a demand notice payment.
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Consumer Bill Check
HESCO provides multiple convenient options for consumers to check their electricity bills:
- Online Portal: Visit www.hesco.gov.pk and enter your 14-digit reference number (found on your bill) to view or download your bill.
- Mobile App: HESCO’s official app allows bill checking, payment, and complaint registration on iOS and Android devices.
- SMS Service: Send your reference number to HESCO’s designated SMS number to receive bill details.
- Customer Service Centers: Visit any HESCO office for duplicate bills or billing assistance.
- Third-Party Platforms: Use services like EasyPaisa, JazzCash, or online banking portals to check and pay bills.
To avoid surcharges, verify your bill amount and due date. For billing issues, contact HESCO’s helpline or visit a customer service center with your reference number.
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Frequently Asked Questions
- How do I apply for a new HESCO connection?
- Submit an application online at www.hesco.gov.pk or at a HESCO office with your CNIC, property documents, and load details. Pay the demand notice after a survey.
- What should I do if my HESCO bill is incorrect?
- Lodge a complaint via HESCO’s website, helpline (118), or customer service center. Provide your reference number and evidence, such as meter readings, to resolve the issue.
- How can I report a power outage in Hyderabad?
- Call HESCO’s helpline (118) or use the online complaint portal. Provide your reference number and location for quick resolution.
- Why does load shedding occur in HESCO areas?
- Load shedding occurs when demand exceeds supply, particularly during peak hours. Check HESCO’s website for scheduled outage times.
- Can I pay my HESCO bill after the due date?
- Yes, but a surcharge will apply. Pay before the due date to avoid extra charges or disconnection.
- How do I switch to a solar/net-metering connection with HESCO?
- Apply for net metering at a HESCO office. Install a solar system via a certified vendor and get a bi-directional meter. Follow NEPRA’s guidelines for approval.
For more details, visit www.hesco.gov.pk or contact HESCO’s helpline at 118. Follow HESCO’s official social media on X.com for updates.
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